Festival Universe is dedicated to creating high quality clothing to make you feel fabulous. Each item is carefully checked before being sent. In the unlikely event that you find a fault or are not completely satisfied with your purchase than we will provide an exchange or refund.

 We have a 14 days return policy. Please contact us within 7 days of the delivery date to request any returns for exchange or refund. 

Items returned must be in the exact un-worn condition in which they were dispatched, with the tags attached. 

Shipping is non-refundable unless the item is deemed faulty.

Refunds will be processed within 3 business days and credited to your debit/credit card. According to the original form of payment.